A concierge
that picks up
the phone.
Voice and text. Travel rebookings, calendar coordination, and call screening, with a configurable, professional voice persona. Context-aware across conversations. Built for senior staff at enterprise GCs.
At a glance
- Function
- Executive Concierge
- Phase
- In active build
- Stack
- NAVAN · Microsoft 365 · MS Teams
What this Emulator replaces
Replaces
Travel rebookings
NAVAN-integrated with loyalty + preferences
Replaces
Calendar Tetris
Cross-timezone, M365-native
Replaces
Call screening
MS Teams · live triage · configurable persona
The pinch point
Travel rebookings.
NAVAN-integrated with loyalty + preferences. This is the work that doesn’t scale, and the work the Human Emulator owns end-to-end.
Without Ruh
Calendar Tetris. Call screening.
With Ruh AI
Cross-timezone, M365-native. MS Teams · live triage · configurable persona.
How it works
Four stages. One Human Emulator.
Sequential stages that run inside your existing tools.
TRAVEL
Travel management
Books and manages air, train, hotel, and rental car via NAVAN. Interprets high-level travel intent. Optimizes for loyalty programs and personal preferences. Handles changes, cancellations, delays, and re-bookings end-to-end.
CALENDAR
Calendar & meeting management
Schedules, reschedules, and cancels meetings across time zones. Proposes optimal times and locations. Sends invites and confirmations. Understands meeting priority and context, knows what's interruptible and what isn't.
CALLS
Call screening & voice interaction
Answers incoming calls with a configurable, professional voice persona. Identifies caller, purpose, and urgency. Routes, takes messages, or escalates in real time, using a natural AI voice your team trusts.
MEMORY
Intelligence & autonomy
Context retention across every conversation. Preference learning over time. Proactive recommendations. Graceful handling of ambiguity, never guesses silently; always escalates the right way to the right person.
Executive Concierge · In Production
Runs inside the customer’s tenant.
See Executive Concierge run on your data.
Same Human Emulator, your real workflow, in your tenant.
What changes
Outcomes you can point at.
Hours back per week
Senior staff stop running travel and calendar logistics manually.
Calls you'd actually want
Live triage on incoming Teams calls, interrupt only on intent.
Preference learning
Booking patterns and stamp habits improve over time.
Enterprise-grade compliance
RBAC. PII handling. Voice-recording retention controls.
Runs against
Tools your team already trusts.
Want these outcomes for your team?
Bring real data. We'll demo on a workflow you actually run.
Ready to see it on your data?
An assistant senior staff actually trust.
We'll demo travel, calendar, and call screening live, on your executive's actual M365 tenant, with NAVAN connected.